Frequently Asked Questions
The Hyla Cafe is 100% dedicated to customer satisfaction and ask that if you have any questions or concerns about our product line, please feel free to contact us directly. Hyla promises to get back to you about your questions, comments, and concerns in a responsible time frame.
- Thank you
Are all of your products 100% organic?
Our goal is to produce 100% organic products! Any product that DOES contains non-organic substances will be labeled. We will continue to search for organizations that provide 100% organic substances, but if not available or sustainable, Hyla will find the best product and supplies available to ensure the quality of the product and our mutual impact on the environment; our first goal is to be #FrogFriendly.
Are Essential Oils all they claim to be?
“Although research suggests that essential oils may have some health benefits, it is important to remember that the Food and Drug Administration (FDA) does not monitor or regulate the purity or quality of these. A person should talk with their healthcare provider before using essential oils, and they should be sure to research the quality of a brand’s products. A person should always do a patch test before trying a new essential oil….
One 2016 study found that 34.7% of people experienced adverse health effects as a result of exposure to artificial fragrances: migraines, headaches, asthma attacks, breathing difficulties, and contact dermatitis” — Medical News Today
2016 Study: Fragranced Consumer Products: Exposures & Effects from Emissions
What’s your return policy?
Given the nature of our products, we allow refunds up to a week after the item has been marked delivered by the shipping partners. If the returned product has been used, store credit will be issued, along with free shipping on the next order. Hyla understands not all complaints are black and white, please contact us directly with further questions and concerns.
Do you ship overseas and to P.O. boxes?
Hyla does ship to P.O. boxes here in the United States. As of right now, Hyla does not ship overseas but hopes to expand our shipping in time.
